I find the Drive Rite staff to be friendly, informative, caring, and professional. I've had my cars serviced and repaired here for at least 5 years. Recently, my daughter was home for college break, and her car had a sudden issue that occurred on one morning only, but it was concerning enough that she didn't feel safe driving back to college. Drive Rite mechanics spent time watching the videos we took of when the issue occurred, then checked the various items that could have caused it even though the problem didn't happen again, nor did it show up on the scanner. They documented thoroughly what they ruled out, and checked in with me multiple times along the way. Patty runs the office and communicates with customers patiently and with great empathy; she has been there over 20 years, and I believe that says a lot about the business.